Guide for people moving

How to spot and avoid moving scams: 10 red flags

Most moving scams follow the same pattern: a very low quote by phone, a large cash deposit, then a much higher price once your belongings are on the truck. You can avoid them by checking the mover’s USDOT number with the FMCSA, getting a written estimate after an in-home or video survey, and never paying a large deposit in cash.

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10 red flags of a moving scam

  1. No in-home or video survey. An honest estimate needs a real look at what you own.
  2. A quote far below everyone else. Lowball quotes are how "hostage load" scams start.
  3. A large deposit, especially in cash. Reputable movers usually take little or nothing up front.
  4. No USDOT number. Interstate movers must be registered with the FMCSA.
  5. No written estimate. Get every price in writing before move day.
  6. Blank or incomplete paperwork. Never sign a blank bill of lading or order for service.
  7. No copy of the FMCSA booklet. Interstate movers must give you "Your Rights and Responsibilities When You Move".
  8. A company name that changes. Watch for a different name on the truck, the paperwork and the phone.
  9. A rented truck with no company markings on move day..
  10. Pressure to pay more before unloading. On a non-binding estimate, the mover can only require 110% of the estimate at delivery.

How to check a mover before you book

  1. Look up the USDOT number on the FMCSA website and check the company is authorised for household goods.
  2. Compare the company name and address with the FMCSA record.
  3. Read recent reviews on more than one site.
  4. Ask whether they are a mover or a broker. A broker arranges your move with another company.
  5. Get at least three written estimates.

What the law says about your price

  • Binding estimate: you pay the estimated price, plus any services you add later.
  • Non-binding estimate: at delivery, the mover can only require 100% of a binding estimate or 110% of a non-binding estimate, plus added services and limited extra charges. Anything above that is billed later.
  • Basic "released value" protection pays only 60 cents per pound per item. Ask about Full Value Protection for valuable items.

Sources: FMCSA: Your Rights and Responsibilities When You Move · FMCSA: What is a binding move estimate?

If you think you’ve been scammed

Keep every document and message. File a complaint with the FMCSA National Consumer Complaint Database, contact your state attorney general, and report fraud to the police if your belongings are being held.

Frequently asked questions

What is a hostage load moving scam?

The mover gives a low quote, loads your belongings, then refuses to deliver unless you pay much more. Federal rules limit what can be demanded at delivery on a non-binding estimate to 110% of the estimate plus added services.

How much deposit should a mover ask for?

There is no fixed rule, but reputable movers ask for a small deposit or none. Be wary of large deposits and cash-only payments.

How do I check if a mover is licensed?

Search the company’s USDOT number on the FMCSA website. Interstate household goods movers must be registered.

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